Shipping policy
Last Updated: October 23, 2026
Thank you for shopping with Down the Hall Homebrew. This Shipping Policy explains how we process orders, available shipping and pickup options, estimated delivery times, and what to expect after placing an order.
Order Processing
Orders are processed as quickly as possible during normal business hours. Processing times may vary depending on product availability, order volume, weather conditions, holidays, or other circumstances beyond our control.
You will receive an order confirmation after your purchase is placed. If your selected shipping method includes tracking, a shipping confirmation email with tracking information will be sent once your order ships.
In-Store Pickup
All products offered on our website are available for in-store pickup at:
Down the Hall Homebrew
225 E Main St
Belleville, IL 62220
Orders selected for local pickup are typically prepared as quickly as possible during normal business hours. You will receive notification when your order is ready for pickup. Please wait for pickup confirmation before visiting the store.
Shipping Methods & Delivery Times
Available shipping methods and estimated delivery times are displayed during checkout. Delivery times are estimates only and are not guaranteed.
Shipping transit times begin once an order has shipped and may be affected by carrier delays, weather conditions, service interruptions, holidays, or other events outside our control.
Shipping Costs
Shipping rates are calculated during checkout based on destination, package weight, package dimensions, and the shipping method selected.
Any free shipping offers, promotions, or discounted shipping rates will be displayed during checkout when applicable.
Order Tracking
When available, tracking information will be provided by email once your order has shipped. Tracking information may take time to appear in the carrier's system after the tracking number is issued.
Shipping Destinations
We currently ship within the United States.
Certain products may be restricted from shipment to specific states or jurisdictions due to applicable laws, regulations, carrier limitations, or product-specific restrictions.
Address Accuracy
Please verify your shipping address before submitting your order.
If you discover an error in your shipping address, contact us immediately. Address corrections may be possible before an order ships, but cannot be guaranteed once the order has entered the fulfillment process.
Temperature-Sensitive Products
Certain products, including liquid yeast and other temperature-sensitive items, may require special handling, packaging, or shipping methods depending on weather conditions and destination.
Customers are responsible for considering local weather conditions when ordering temperature-sensitive products. While we make reasonable efforts to package and ship these products appropriately, we cannot guarantee product condition when exposed to extreme temperatures during transit.
Lost, Damaged, or Delayed Packages
If your order arrives damaged, please contact us within seven (7) days of delivery and provide photographs of the packaging and any damaged items.
If a package appears to be lost in transit, please contact us and we will assist in initiating a carrier investigation when appropriate. Resolution of shipping claims may be subject to carrier policies, procedures, and timelines.
We are not responsible for delays caused by shipping carriers, weather events, customs processing, labor disruptions, service outages, or other circumstances outside our control.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact us as soon as possible. We may be able to accommodate changes before an order has shipped or been picked up.
Once an order has shipped or been collected by a carrier, we are unable to modify shipping details or redirect the shipment.
Approved refunds for cancelled orders will be issued to the original payment method whenever possible.
Questions?
Down the Hall Homebrew
225 E Main St
Belleville, IL 62220
United States
Phone: (618) 277-2550
Email: info@dthhomebrew.com
Additional contact information is available through our Contact Information Policy.