Refund policy

Last Updated: October 23, 2026

At Down the Hall Homebrew, we want you to be satisfied with your purchase. This Return & Refund Policy explains which products may be returned, exchanged, or refunded, and how we handle damaged, defective, or incorrect items.

Return Eligibility

Eligible non-consumable merchandise may be returned within thirty (30) days of purchase with a valid receipt, order confirmation, or other proof of purchase.

Returned merchandise must be unused, in its original condition, and include all original packaging, accessories, manuals, and components. We reserve the right to refuse returns of items that show signs of use, damage, alteration, misuse, or missing parts.

Food Products and Consumable Items

For food safety and quality-control reasons, Down the Hall Homebrew does not accept returns or exchanges of food products, ingredients, yeast, hops, grains, additives, or other consumable items once they leave our control.

Defective, damaged, or incorrectly supplied consumable items must be reported within seven (7) days of receipt for review and resolution.

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged during transit, or supplied in error, please contact us as soon as possible and no later than seven (7) days after receipt.

To assist with processing your claim, we may request photographs of the item, product packaging, shipping materials, and any visible damage.

Approved claims may be resolved through a replacement, exchange, store credit, or refund, as determined by Down the Hall Homebrew and as required by applicable law.

Refunds

Approved refunds will generally be issued to the original payment method used for the purchase whenever possible.

Financial institutions, payment processors, and credit card companies may require additional time to process and post refunded funds to your account.

Exchanges

Eligible merchandise may be exchanged within thirty (30) days of purchase with valid proof of purchase.

Exchanges are subject to product availability. If an identical replacement item is unavailable, alternative resolutions may be offered, including store credit, a substitute product, or a refund.

Store Credit

In certain circumstances, Down the Hall Homebrew may offer store credit as a return resolution. Store credit may be offered in lieu of a refund when agreed upon by both parties or when otherwise permitted by applicable law.

Order Cancellations

Orders may be cancelled before they have shipped or before pickup preparation has begun. Once an order has shipped or has been prepared for pickup, changes or cancellations may no longer be possible.

If an eligible order cancellation is approved, any refund will be processed to the original payment method whenever possible.

In-Store Purchases

In-store purchases are generally subject to the same return and refund guidelines described in this policy unless otherwise communicated at the time of purchase.

Non-Returnable Items

The following items are generally not eligible for return unless defective, damaged, or supplied in error:

• Food products and consumable ingredients
• Yeast, hops, grains, and brewing additives
• Opened or used merchandise
• Special-order items
• Clearance, closeout, or final-sale merchandise marked as non-returnable
• Gift cards

Questions?

Down the Hall Homebrew
225 E Main St
Belleville, IL 62220
United States

Phone: (618) 277-2550
Email: info@dthhomebrew.com

Additional contact information is available through our Contact Information Policy .